Shipping policy

Shipping & Delivery Policy

Processing Time All orders are processed within 2–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Method & Carrier We fulfill all orders through Amazon FBA (Fulfillment by Amazon). Orders are shipped via Amazon's carrier network, which may include UPS, USPS, FedEx, or Amazon Logistics depending on your location.

Estimated Delivery Time

• Standard Shipping: 3–5 business days
• Expedited Shipping: 1–3 business days (if available at checkout)

Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons.

Shipping Rates Shipping rates are calculated at checkout based on your order total, weight, and delivery location.

Shipping Destinations We currently ship to addresses within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories at this time.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order via the carrier's website or through your Amazon order history if applicable.

Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at support@terrivista.com and we will work with Amazon FBA to resolve the issue promptly.

Damaged Items If your order arrives damaged, please take photos and contact us within 7 days of delivery. We will arrange a replacement or refund as appropriate.